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9.6Rating
ExceptionalRated by Guests
447Reviews
What to expect
Pros
- 🌴Beautiful beach and private beach access
- 🍹Delicious food and diverse menu options
- 🤝Friendly and attentive staff providing personalized service
- 🏊♂️Large swimming pool and swimmable beaches
- 🌺Stunning design and aesthetic throughout the hotel
- 🧖♂️Relaxing spa and wellness facilities
- 👍Convenient location near restaurants and attractions
- 🍴Quality toiletries and amenities in rooms
- 🍸Delicious cocktails and beachside bar experience
- 🚗Free parking facility for guests
Cons
- 🧹Inconsistent room cleaning services
- 💰High prices for some amenities and services
- 🐜Presence of insects or animals in rooms
- 🔊Noise disturbances from generators or maintenance activities
- 🛏️Soft beds that may not suit those with back problems
- 🦇Encounters with bats or wildlife in rooms
- 🚷Limited parking spaces for the number of guests
- 🏗️Construction or renovation noise disruptions
- 🚫Limited or disappointing breakfast options
- 🌊Seaweed or sargassum issues on the beach
What this place has to offer
Things to do and ways to relaxBody wrap, Diving, Fishing, Game room, Golf course [on-site], Massage, Pool with view, Private beach, Snorkeling, Spa, Spa/sauna, Tours, Wind surfing, Yoga room
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
Where you'll be sleeping


















50 m²
Jungle Suite Upper- Jungle side
1 king bed


















95 m²
Beachfront Master Suite
1 king bed


















80 m²
Signature Suite Lower- Jungle side
1 king bed

















60 m²
Garden Suite - Upper
1 king bed
















72 m²
Jungle Suite Lower- Jungle side
1 king bed & 1 sofa bed















60 m²
Signature Suite Upper- Jungle side
1 king bed















60 m²
Cenote Suite Lower- Jungle side
1 king bed & 1 sofa bed













60 m²
Garden Suite - Lower
1 king bed













25 m²
Jungle View Room- Jungle side
1 king bed












60 m²
Cenote Master Suite - Jungle side
1 king bed & 1 sofa bed
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening -13.14% over the period.
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